Servicenow Lead Techdoquest Lethbridge

Key Responsibilities Partner with business users to gather, analyze, and document requirements. Translate business needs into transparent technical specifications for development and configuration teams. Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt. Mentor and guide ServiceNow developers and administrators. Serve as the subject matter expert for ServiceNow capabilities. Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery. Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals. Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial. Mandatory Qualifications 10+ years of experience in a ServiceNow Lead role. Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM). Strong communication and stakeholder management skills. Proven ability to lead cross-functional teams across regions and cultural contexts. Required Certifications ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA). ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM. Preferred Qualifications Experience with ServiceNow AI & Predictive Intelligence. Strong knowledge of ITIL processes and enterprise service management best practices. Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem. What We Offer Opportunity to lead impactful ServiceNow initiatives across a global organization. Cooperative and inclusive work workplace. Exposure to cutting-edge ServiceNow features and AI-driven solutions. Apply on Kit Job: kitjob.ca/job/2oe4yw