IT Support Specialist (Lethbridge)

Our client is looking for an experienced and client-focused IT Support Specialist to join their growing team. This role is ideal for someone who enjoys solving technical challenges, working directly with businesses, and delivering high-quality IT solutions in a fast-paced environment. The successful candidate will bring strong technical expertise, a proactive mindset, and the ability to build positive relationships with clients while supporting a wide range of IT infrastructure and systems. Responsibilities: - Deliver remote and onsite technical support to small and medium-sized business clients - Install, maintain, and troubleshoot: - Windows and Mac desktop/server environments - Mobile devices including iOS and Android - Network infrastructure such as routers, switches, wireless access points, firewalls, and VOIP systems - Assist with IT projects from planning through implementation, including timelines, documentation, and deployment - Manage and update support tickets with detailed notes and resolutions - Coordinate service requests and project schedules with clients and internal teams - Monitor and prioritize support requests, incidents, and ongoing projects - Work alongside third-party vendors to resolve escalated technical issues - Recommend and implement effective technology solutions for clients Requirements: - Post-secondary education in Information Technology or a related field, or an equivalent combination of education and experience - Minimum 3+ years of hands-on IT support experience, ideally within an MSP environment - Strong understanding of: - Computer hardware and software - Networking and TCP/IP - Microsoft Exchange and Office 365 - Windows RDS/Terminal Services - Virtualization technologies - Mobile device support - Experience configuring and managing: - Active Directory - Domains and Group Policies - Azure AD / Microsoft Entra environments - Robust troubleshooting and analytical skills with a solutions-driven approach - Excellent communication and customer service abilities - Organized, dependable, and capable of managing multiple priorities effectively - Team-oriented with a professional attitude and strong attention to detail Nice-to-Have Skills - Experience with Linux systems and scripting tools such as PowerShell - Exposure to programming languages including Python, PHP, .NET, or Perl - Understanding of cybersecurity best practices and data privacy principles - Industry certifications such as Microsoft, Cisco, VMware, or Citrix - Experience designing and implementing IT solutions for SMB environments We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pay: $55,000.00-$65,000.00 per year Work Location: In person Apply on Kit Job: kitjob.ca/job/2ol9e2