Client Service Representative - Part Time (Fort Macleod)

What you’ll be doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance. How you’ll succeed - Client engagement: Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals. - Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together. - Leveraging technology: Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs. Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You’re goal‑oriented, motivated by accomplishing goals and delivering your best to make a difference. You’re passionate about people and find meaning in relationships, surrounding yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn and are driven by curiosity. You care about people and respect different perspectives. What CIBC offers Competitive salary, incentive pay, banking perks, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program. Additionally, you have access to a technology toolkit, purpose day (paid day off for personal growth), and a culture that encourages ambition. What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, contact . We use artificial intelligence tools during the recruitment process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. Applicants must be legally eligible to work at the specified location and may be asked to complete an attribute‑based assessment and other skills test. Job details Job Location: Fort Macleod Employment Type: Regular Weekly Hours: 15 Skills: - Client Issue Resolution - Client Service - Customer Experience (CX) - Digital Literacy - Empathy - Financial Products - Interpersonal Communication - Standards Compliance - Transaction Services Apply on Kit Job: kitjob.ca/job/2pck0l