Digital Incoming Receptionist (Fairview)

Digital Incoming Receptionist – Printing – Experience Required Printing Experience Required We are seeking a highly organized and service-driven Digital Incoming Receptionist to join our team of Printing Experts. As the first point of contact for clients, you’ll play a key role in delivering exceptional customer service and supporting our digital printing order intake process. This is a fast-paced position ideal for someone who thrives on multitasking, problem-solving, and helping others. You need to have a background in printing. You’ll assist customers by phone and email, guide them through our online ordering platform, schedule incoming jobs, and support the front counter and production teams. What You’ll Do: - Customer Support & Communication: Provide outstanding first-line support via phone and email, offering friendly and professional assistance. - Digital Order Processing: Enter new orders into our production system (Direct FTP & Production Monitor) and ensure accuracy of job details. - Email Management: Monitor and respond to the digital inbox, forwarding inquiries to appropriate departments. - Job Scheduling & Coordination: Schedule customer jobs in our system, communicate priority tasks to production teams, and follow up on late orders. - Quoting & Sales Support: Generate basic quotes and assist with file transfers or sales requests. - Front Counter Support: Occasionally assist with walk-in customers, order pickups, and payments. Our Products: - Architectural and Engineering Drawings - Banners - Posters - Books - Labels / Stickers - Poster Boards - Wall Murals - Installation - more… What You Bring: - Excellent communication skills – professional phone manner and explicit written English. - Strong organizational abilities – attention to detail, time management, and multitasking. - Tech-savvy – comfortable using email, PDFs, and general computer systems, with an understanding of file types and sizes. - Customer-first attitude – friendly, helpful, and focused on exceeding expectations. - Team player – adaptable and willing to assist wherever needed. Qualifications: - Fluent in spoken and written business English - Minimum 2 years of Canadian work experience with references - At least 1 year of print related experience - Confident and professional when interacting with customers - Able to work independently and collaboratively Compensation & Benefits: - Starting Wage: Negotiable based on Experience - Benefits: Full benefits package after probationary period - Schedule: Monday to Friday, 9:30 AM – 6:00 PM TR Trades Reproduction Ltd. is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted. Note: Principals only. Recruiters, please do not contact us. Apply on Kit Job: kitjob.ca/job/2pdqjl