Receptionist/Administrative Assistant (Claresholm)

Claresholm Eye Care is looking for a friendly, professional team member who can help us create a memorable patient experience. We value building relationships with our patients to meet all their eye care needs and supporting the local community. Job Summary: We are looking for a motivated Receptionist/Administrative Assistant to be the first point of contact for our patients. In this role, you'll handle front desk duties, administrative tasks, and assist with clinic operations to ensure a smooth experience for everyone. If you thrive in a rapid-paced healthcare setting and enjoy helping people, this could be the perfect fit! Key Responsibilities: - Greet patients warmly upon arrival, check them in, and manage appointment scheduling using our electronic health records (EHR) system. - Answer phone calls, respond to inquiries, and handle patient communications via Phone, email or text. - Verify insurance information, process payments, and manage billing inquiries. - Maintain patient records, ensuring accuracy and compliance with Privacy regulations. - Assist with inventory management for office supplies and optical products - Coordinate with optometrists and technicians to prepare exam rooms and manage patient flow. - Perform general administrative tasks such as filing, data entry, and preparing reports. - Support marketing efforts, like updating social media or sending appointment reminders. Qualifications - High school diploma or equivalent; associate's degree in administration or related field preferred. - 1-2 years of experience in a receptionist or administrative role, ideally in a healthcare or medical office setting. - Excellent communication and customer service skills with a friendly, professional demeanor. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with EHR software (Visual Eyes). - Strong organizational skills with the ability to multitask and prioritize in a busy environment. - Knowledge of medical terminology, insurance processes, or optometry is a plus. - Ability to maintain confidentiality and handle sensitive information. What We Offer - Competitive hourly wage with opportunities for performance-based raises. - HSA - Employee discounts on eye care services and products. - A supportive team workplace with ongoing training and professional development. - Monday-Friday schedule If you're enthusiastic about eye care and ready to contribute to a positive patient experience, we'd love to hear from you! To apply, please send your resume and a brief cover letter to with the subject line "Receptionist/Administrative Assistant Application." We are an equal opportunity employer and encourage applications from diverse candidates. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. Note: We do not accept applications from individuals living outside of Canada. Apply on Kit Job: kitjob.ca/job/2pj7uf