Customer Experience Associate - O'Brien (Part-time, 15h/week), Saint-Laurent-d'Orléans

Work Location Saint-Laurent, Quebec, Canada

Hours 15

Line Of Business Personal&Commercial Banking

Pay Details 22,50$ / 22.50 - 28,33$ / 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

Job Description We are expecting an all‑around champion who can understand customer needs and advise best‑sued banking solutions for a positive customer experience.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset

Strong administration, organizational, planning and time management skills to work in a fast‑paced environment

Hands on knowledge of using MS Office (Word, Excel, Outlook) and internet

A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Language Requirement (Quebec Only) Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

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