Front Desk Agent/Night Auditor (Westminster)

Requirements: Must be available every weekend and all holidays (This includes Christmas, Thanksgiving etc.) Comfortable handling multiple complaints after hosting sport teams Working mainly overnights (11pm-7am or 5pm-2am) however must be available for all shifts that may include 11pm-7am, 4pm-9pm, 7am-3pm, 5pm-2am, 1pm-9pm, 1pm-1am. Comfortable working completely alone in the hotel Open availability (We are open 24 hours a day) Duties and responsibilities: - Standing for an entire shift with a checklist that must be completed each day. - Respond to all guest inquires and requests in a timely, friendly and effective manner. - Setup meeting room by moving tables and chairs. Clean the room once meetings are complete. - Test and record pool levels every 4 hours - Stock front desk and suite shop supplies when needed - Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, inquiring about guest satisfaction during stay, housekeeping inspecting room if cash/debit payment, accepting and recording various forms of payment. - Check front desk email and respond/forward accordingly frequently - Field guest complaints, independently negotiate resolve solutions for guest satisfaction. - Keep front desk area, suite shop and lobby clean, sanitized and presentable for hotel guests at all times. - Ability to handle a multi line switch board by placing guests on hold and - Responsible for creating, cancelling and modifying reservation requests. - Complete in full and accurate front desk checklist. This includes cleaning the coffee station, helping in breakfast, taking out garbage, folding rags for housekeeping, cleaning the lobby and public washrooms. - Deliver items to guest rooms when required. - Responsible for counting cash drawer at beginning and end of shift, maintaining cash drawer contents, balancing of shift and making change for guests. - Multitask and maintain a professional manner in stressful situations. - Must maintain a positive and upbeat personality and courteous attitude with co-workers and guests. - Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are being met. This is a permanent part time position ONLY with hours ranging from 10-30 per week. Must be able to work independently and with a team in a fast paced environment as we are a busy hotel. Must be available all weekends. Do not reach out to the hotel directly, please apply here. Pay: $17.65 per hour Benefits: - Extended health care - On-site parking - Store discount Work Location: In person Apply on Kit Job: kitjob.ca/job/2n9ul4