Guest Services Supervisor (London)

Hospitality Starts Here Build Your Future with Cairn Group Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you''re creating unforgettable guest experiences or supporting your team, you''ll be part of a friendly, supportive workplace where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, youre proud of. About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Services Supervisor , youll play a key role in delivering this by leading the Front of House team and ensuring every guest receives a warm, professional and seamless welcome. Youll support the day-to-day operation of reception, guiding and motivating your team to consistently deliver high standards. From managing guest feedback to supporting team development, youll be at the heart of creating an environment where both guests and colleagues feel valued. This is a hands-on role that involves being on your feet, so youll bring a positive attitude and the stamina to support our fast-paced environment. About You: Youre a confident and approachable leader who thrives in a guest-facing environment. You take pride in delivering exceptional service and supporting your team to do the same. Youll bring: Strong leadership skills with experience supporting and developing a team Excellent interpersonal and customer service skills, with a focus on creating memorable experiences Confidence in handling guest feedback and resolving issues with empathy and professionalism Clear and effective communication skills across a variety of situations A flexible and adaptable approach, with the ability to stay calm under pressure High attention to detail and strong organisational skills About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests. Benefits: Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check, Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tipsall in real-time, Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break, Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants, Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs, Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out, Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals, Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life, Long-Service Awards: Celebrate key milestones with us, starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment. Recommend a Friend: Bring great people into the team and earn a bonus when they join! 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere. Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security. Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year! Bereavement Leave When life gets tough, we ensure you have the time and support you need to be with your loved ones. #INDLP Apply on Kit Job: kitjob.ca/job/2neudk