CUSTOMER SERVICE ASSOCIATE (London)

Overview We are seeking a dedicated and personable Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, and have a passion for helping others. Along with experience in sales and data entry. This position offers an opportunity to develop your customer service expertise within a energetic environment committed to excellence. Automotive parts knowledge is required. Duties - Respond promptly and professionally to customer inquiries via phone, email, or chat channels - Provide accurate information regarding products, services, and account details - Assist customers with order processing, account updates, and troubleshooting issues - Engage in upselling opportunities to enhance customer satisfaction and company revenue - Maintain detailed records of interactions through data entry systems - Analyze customer feedback and common issues to suggest improvements - Demonstrate excellent phone etiquette and communication skills at all times - Collaborate with team members to ensure consistent and high-quality service delivery Qualifications - Proven experience in customer service or related roles preferred - Strong data entry skills with attention to detail - Multilingual abilities, especially fluency in English and Spanish, are highly desirable - Excellent communication skills, both verbal and written - Ability to perform analysis skills for problem-solving and process improvement - Experience in sales or upselling techniques is a plus - Bilingual candidates will have an advantage in serving diverse customer bases - Ability to handle multiple tasks efficiently in a fast-paced environment - Demonstrated phone etiquette and professionalism in interactions This position is vital for maintaining positive customer relationships and supporting the overall success of our organization. We value proactive individuals who are eager to contribute their skills in a collaborative setting. Pay: $19.25 per hour Expected hours: 40.0 per week Benefits: - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2okqx8