Customer Experience Lead At Petsmart London

Enhance customer satisfaction as PetSmart's Retail Customer Service Supervisor. This role emphasizes personal service, associate development, and maintaining store standards while offering a fulfilling work workplace. The Experience Lead supervises customer service engagements, promotes pet parent loyalty, and oversees team members at PetSmart. Your experience in leading retail teams and fostering associate growth will be crucial. Responsibilities include handling operational tasks, ensuring a positive shopping atmosphere, and coordinating store events. Key Responsibilities: • Provide training and mentoring to associates • Drive pet parent experience initiatives and outcomes • Manage store event coordination and logistics • Oversee cleanliness and safety standards throughout the store • Operate POS systems and ensure accurate cash handling Requirements: • 2+ years of retail experience in a customer-focused setting • Leadership background preferred for team support • Ability to work versatile hours, including evenings and weekends • Solid communication, organizational, and detail-oriented skills • Physical ability to lift up to 50 lbs and engage with pets Become a key player in delivering exceptional service and enhancing the experience for PetSmart customers. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2owpod