Bilingual Customer Service Specialist Contract (London)

Deliver exceptional service as a Bilingual Customer Care Specialist at Columbia Sportswear. Assist warranty customers efficiently in both English and French in London, Ontario. Take on a 6-month contract with Columbia Sportswear's warranty team, focusing on providing accurate information to consumers. You will process inquiries through various channels and help customers navigate product features and ordering processes while fostering a positive atmosphere in the Customer Care Team. Key Responsibilities: - Manage consumer inquiries through email and calls - Inform customers about product specifications and usage - Utilize internal tools to guide purchase locations - Recommend replacement styles based on inventory - Communicate effectively with all team members Requirements: - High school diploma or equivalent experience - Outstanding communication skills in English and French - Detail-oriented with a high degree of accuracy - Proficient keyboard skills and knowledge of MS Office - Excellent interpersonal skills and multitasking ability Apply your bilingual capabilities to drive exceptional customer experiences with Columbia Sportswear. Apply on Kit Job: kitjob.ca/job/2pcqo1