Customer Operations Associate at Affirm (London)

Join Affirm as a Customer Operations Associate, supporting the growing Buy Now Pay Later sector in a remote role. Utilize your communication and problem-solving skills to assist customers across multiple channels. As a part of Affirm's Customer Operations team, you'll resolve complex inquiries primarily via email while maintaining professionalism and reliability. Your in-depth product knowledge will help you identify trends for improvement and participate in training sessions. This role is perfect for candidates looking to grow their skills in a cooperative environment with a focus on quality and productivity. Key Responsibilities: - Resolve customer inquiries via email and phone calls - Maintain high professionalism and Quality Assurance scores - Utilize product knowledge for effective issue resolution - Participate in training for skills development - Identify trends and assist in product incubation Requirements: - 1-3 years customer interaction experience - Excellent verbal and written communication skills - Sound judgment and proactive problem solving - Ability to manage competing priorities - Familiarity with KPIs for performance assessment Bring your customer service expertise and a willingness to learn to support Affirm in delivering friendly financial solutions. Apply on Kit Job: kitjob.ca/job/2piv1j