Guest Service Agent, London

Job Description Posted Friday, May 29, 2026 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well‑known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest‑growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You’re a people‑pleaser who loves to go above and beyond to exceed the needs of our guests. You’ll wear many hats—from greeter to problem‑defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We’re also pleased to encourage personal development and real career growth, which means the sky’s the limit. We know you’d love to hear about our perks— incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

Job Requirements

Completion of a two‑year apprenticeship program in front desk operations or hotel management preferred

1 year of experience as a Hotel Front Desk Clerk preferred

Experience in all aspects of customer service and people management

Strong working knowledge of accounting practices and principles

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Exceptional conflict resolution, negotiation, and objection handling skills

Able to effectively communicate both verbally and in writing

High level of proficiency with Opera/Opera Cloud

Duties

Provide a warm, welcoming and friendly environment.

Check guests in and out of the hotel.

Answer various questions from guests and arrange transportation.

Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties.

Book telephone reservations.

Compute bills, collect payment and make change for guests.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Print updated in‑house, arrival, departure, and room status reports every two hours.

Check all unresolved departures.

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Write all wake‑up call requests on specified form and enter on switchboard.

Complete welcome calls.

Clean and tidy front desk area.

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

Provide information to staff and/or clients about special activities.

Observe and report any security issues to the manager.

Applicable Skills

Excellent customer relations.

Must have time‑management skills.

Adaptable to change and able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Perks

Rewards&Recognition

Discounted hotel stays for team members and family&friends rates too!

25% discount at our restaurants for up to 6 people

Discounted passes/lift tickets at

Grouse

Mountain and

Revelstoke

Mountain Resort

Ongoing employee events, incentives&recognition

Growth opportunities—career advancement starts from within

Dedicated training program

Employee assistance program (EAP)– free mental health support, legal&financial counseling

Refer a friend or family and earn money!

Group Life Insurance, Extended Health, Dental, Vision Care!

Complimentary stays

RRSP matching

Milestone rewards

Tuition credit program

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including construction, finance, IT, HR, marketing, and support center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in career opportunities with the company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email .

Sandman Hotel Group

takes seriously its obligations under the Human Rights Code. All interviewed candidates will be notified within 45 days of application whether a hiring decision has been made.

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