Guest Services Supervisor - Hotel Valet (Full-time), London

Eminent Valet is actively seeking dedicated and motivated Supervisor to become integral members of our esteemed and accomplished team. As a premier provider in Canada’s valet service industry, Eminent Valet has built a strong reputation for excellence in customer service. We take pride in being one of the nation’s largest and more respected valet companies.

Our operations span numerous major cities across Canada, where we continue to set the standard for quality, reliability and professionalism. By joining Eminent Valet, you become part of a dynamic organization that values dedication, integrity, and a commitment to exceptional service.

Role Summary The Supervisor is the on‑site shift supervisor responsible for overseeing valet operations during their assigned shift. This role ensures safe, efficient and professional service delivery by supervising the valet team, managing ramp and driveway flow, and acting as the first point of escalation for operational or guest‑related issues. Ramp Captains are accountable for maintaining service standards, safety compliance and operational control throughout the shift.

Key Responsibilities

Supervise valet operations and staff during assigned shifts

Assign roles and manage coverage based on real‑time operational needs

Monitor punctuality, readiness, and professional conduct of the team

Manage ramp, driveway and traffic flow to prevent congestion or safety risks

Oversee guest arrival and departure experience and resolve issues as needed

Act as the primary escalation point for guest concerns or service breakdowns

Ensure proper vehicle handling, inspections and safe driving practices

Respond to and report incidents, damages or near‑misses according to protocol

Enforce company policies, site procedures and service standards

Communicate shift updates, challenges and incidents to management

Requirements

Previous supervisory experience in valet, hospitality or operations

Strong leadership and decision‑making skills in a fast‑paced environment

High standards for safety, service quality and professionalism

Ability to manage real‑time operational challenges calmly and effectively

Reliability, accountability and a hands‑on leadership approach

Part‑time availability: Thursday to Sunday with rotation shifts (7 am to 3 pm and 3 pm to 11 pm)

Benefits

Competitive pay: $20/hour + performance‑based tips (no limit)

Leadership role with clear operational responsibility

Training and ongoing management support

Opportunities for growth within the organization

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