Guest Service Agent at Sandman Hotels, London

Join Sandman Hotel Group as a Guest Service Agent, the welcoming face of our hotels. Showcase your customer service skills and make guests' stays memorable while enjoying a flexible schedule.

As a Guest Service Agent, you are essential in creating a positive guest experience. This front-facing role demands outstanding customer relations skills, adaptability, and proficiency in Opera/Opera Cloud. You will handle guest check-ins and check-outs, field inquiries, and provide transportation assistance, all while maintaining a tidy front desk area.

Key Responsibilities:• Check guests in and out of the hotel • Answer inquiries via phone and email • Book reservations and manage billing • Maintain accurate shift activity records • Ensure a welcoming atmosphere at the front desk

Requirements:• Preferably two-year degree in hotel management • Minimum 1 year of front desk experience • Strong customer service and conflict resolution skills • Solid knowledge of accounting practices • High proficiency with Opera/Opera Cloud

Deliver exceptional hospitality as part of the Sandman Hotel Group team and elevate every guest experience. #J-18808-Ljbffr