Bilingual Customer Care Specialist in London

Join Columbia Sportswear as a Bilingual Customer Care Specialist in London, Ontario, with a flexible hybrid work model. Provide exceptional support to warranty consumers through effective communication. This 6-month contract role involves engaging with customers in both English and French. You'll respond to inquiries about Columbia Sportswear, Sorel, and Mountain Hardwear products while maintaining a courteous and professional demeanor. Your expertise will help guide customers on product purchases and warranty repair statuses. Key Responsibilities: - Process consumer inquiries through phone and email - Provide accurate product information and specifications - Guide consumers on product purchasing locations - Suggest replacement styles using inventory systems - Maintain open communication with management and teams Requirements: - Fluent in English and French, both written and spoken - High school diploma or equivalent experience - Solid telephone techniques for customer service - Proficient in MS Word and Excel - Exceptional attention to detail and multitasking skills Enhance customer support with your bilingual skills and product knowledge at Columbia Sportswear. Apply on Kit Job: kitjob.ca/job/2psifp