Design Manager (Longueuil)

Job Summary Design Operations (Design Ops) Manager We are seeking a Design Operations Manager to optimize, scale, and support the design function across our organization. This role focuses on process, systems, tools, and cross-team collaboration, enabling designers to focus on delivering high-quality creative and UX outcomes efficiently. Key Responsibilities - Own the day-to-day operational management of the design team, including resource planning, workflow optimization, and process improvement. - Support adoption and operational integration of design systems, frameworks, and best practices to ensure consistency across products and platforms. - Partner with product, engineering, and design leadership to align priorities, streamline processes, and remove bottlenecks. - Manage tools, templates, and platforms used by the design team to maximize efficiency and collaboration. - Establish metrics and KPIs to measure design effectiveness, efficiency, and impact. - Support scaling design teams, onboarding new hires, and facilitating cross-team knowledge sharing. - Drive initiatives to improve design quality, consistency, and accessibility across all touchpoints. - Advocate for designers by identifying operational challenges and implementing solutions. - Define and manage design intake processes across teams. - Translate requests into actionable work (epics, stories, Jira tickets). - Maintain visibility into design backlog and priorities. - Ensure alignment between design and delivery teams. - Partner closely with Scrum Master to ensure design work is aligned with development timelines. - Support coordination of user testing and research initiatives tied to design work. - Integrate research, analytics, and benchmarking insights into scalable design planning and prioritization processes. Qualifications - Proven experience in design operations, project management, or program management within a design organization. - Robust understanding of design systems, UX workflows, and visual design principles. - Experience managing tools and platforms such as Figma, Sketch, Miro, Jira, Confluence, or similar. - Excellent communication, collaboration, and organizational skills. - Ability to translate business objectives into design processes and operational strategies. - Experience in cross-functional team coordination and resource planning. - Comfortable with metrics, reporting, and data-driven decision making. - Experience working with analytics tools (e.g., Adobe Analytics, Google Analytics). - Experience supporting or coordinating user research and usability testing. Nice to Have - Experience in scaling global or multi-product design teams. - Knowledge of agile methodologies and design sprints. - Understanding of accessibility, inclusive design, and UX best practices. What sets this role apart: You’ll be the engine that keeps design running smoothly, ensuring the team can focus on delivering high-quality experiences while creating operational excellence across all design initiatives. Apply on Kit Job: kitjob.ca/job/2nm8w2