Bilingual Customer Service Representative - SPECTRAFORCE …, Longueuil

Title: Service Representative - Senior Location: Montreal, QC Duration: 6 months (Possibility of extension/conversion into FTE) Pay Rate: $20.00/hr Summary - Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. - The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers. Job responsibilities - Count, sort and package currency and coin quickly and accurately. - Balance assigned cash drawer in accordance to Bank directives. - Exhibit effective follow through and ownership in every customer interaction. - Handling of special services, such as foreign money and collections. - Accept and process customer transactions accurately and timely. - Provide qualified, courteous and friendly customer service, greeting all customers promptly and pleasantly. - Ensure name tags and dates are always displayed. - Support professional bank image by ensuring care for the branch setting and appearance of the branch as well as personal appearance. - Perform other administrative tasks as needed. - Attend all branch meetings. - Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services. - Participate in all training relative to bank products and services. - Support bank’s community involvement and participates in community activities as required. - Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act. - Adhere to all bank policies, directives and procedures. - Ensure all required documentation is completed for all transactions. - Manage and adhere to cash drawer limits set by the bank. Skills - Ability to develop customer relationships. - Ability to make sound transactional decisions to ensure policies and directives are met. - Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management. Education/Experience - 1 year of cash handling or customer service experience - High school diploma or equivalent - 5+ years of relevant experience Apply on Kit Job: kitjob.ca/job/2pfpah