Executive Lounge Designated Manager (Longueuil)

Lead the Executive Lounge operations at Swissport as a Designated Manager, ensuring high standards and excellent guest service. Oversee staff, manage budgets, and respond to customer needs efficiently. As part of the Swissport team, the Designated Manager is crucial for overseeing Lounge operations and staff direction. You will ensure compliance with industry regulations, manage financial KPIs, and maintain impeccable guest service standards. This role requires a commitment to coaching staff and handling customer concerns effectively. Key Responsibilities: - Supervise Lounge Agents and assign duties - Ensure accurate daily report completion - Oversee compliance with budgets and audits - Coach and train staff for performance improvement - Maintain guest service standards and address issues Requirements: - High school diploma or equivalent experience - Three years as a maître d’hôtel or restaurant manager - Robust communication skills in French and English - Proven leadership and problem-solving abilities - Flexibility for varied shift work Become a key player in Swissport's dedication to exceptional service in the aviation industry. Apply on Kit Job: kitjob.ca/job/2pr45i