Customer Support Engineer (Engine) - longueuil, Longueuil

CUSTOMER SUPPORT ENGINEER (ENGINE) POSITION SPECIFICATIONS ROLE OVERVIEW The Customer Support Engineer plays a critical role in supporting the execution and communication of the company’s engine maintenance activity across its global MRO network. This individual serves as the central point of coordination between Technical Product Managers, shop teams, and both internal and external customers, ensuring accurate, timely, and transparent communication of engine status, technical updates, and maintenance progress. This is not a traditional engineering role focused on design or deep technical ownership. It is a highly visible, execution-oriented position that sits at the intersection of technical understanding and customer communication. RESPONSIBILITIES Track engine progress through shop visits, ensuring accurate visibility into status, timelines, and key milestones. Monitor maintenance events across the MRO network and identify deviations, delays, or risks. Maintain awareness of multiple engines across different facilities and stages of maintenance. Work closely with Technical Product Managers, shop teams, and engineering to gather updates and align on engine status. Support alignment between planned workscopes and real-time shop execution. Act as a primary point of contact for internal and external customer inquiries related to engine status and maintenance progress. Communicate updates on engine condition, findings, delays, and expected timelines. Translate technical information into clear, concise updates for both technical and non‑technical audiences. Support the preparation of recurring engine updates and reporting materials for customers and internal teams. REQUIREMENTS Engine-Level Exposure: Experience working with aircraft engines within an airline, MRO, OEM, or leasing setting, familiarity with platforms such as CFM56 or similar. Understanding Technical Documentation: Comfortable reviewing and interpreting workscopes, maintenance plans, and technical findings. Strong Communication Skills: Able to clearly translate technical information into actionable updates for internal and external stakeholders. Understanding Shop Environments: Exposure to engine maintenance cycles, shop workflows, and operational execution within an MRO network. COMPENSATION A meaningful compensation package will be developed for the successful candidate that includes a base salary plus performance-based bonus. Apply on Kit Job: kitjob.ca/job/2pschg