Customer Service/Administrative Assistant (Thornhill)

Overview We are seeking a Client Service Representative to join our team. The ideal candidate will have a passion for customer service and possess strong communication skills. This role offers the prospect to work in a dynamic environment and interact with a diverse client base. Previous Collection Agency Experience is an asset, but not required. This is a 100% in office position. Those that do not meet the below requirements, need not apply. Responsibilities - Primary point of contact for clients - Communicate with clients via telephone and email - Address Client Inquiries - Providing Product and Service Information - Resolving any Emerging issues - Reporting - Prepare manual letters - Adhoc Requests - Manage & Distribute emails from General Mailbox - Document Uploads - Administrative Tasks - Help Desk Support Qualifications - Previous experience in a collection agency and/or client services is MANDATORY - Familiarity with Debt Master / DRS is an asset, but not mandatory - Proficiency in MS Office - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Excellent problem-solving abilities - Proficient in English with extraordinary communication and interpersonal skills - Maintain cordial relationships with clients Employee Benefits: - Paid training - Medical benefits eligibility - Great growth & management development - Free Covered Parking on site - Social Events (BBQ, Bowling, Holiday Parties) Join our team as a Client Service Representative and embark on a rewarding career where your skills will be valued, and professional growth opportunities await. Job Type: Full-time Pay: $3,200.00-$3,500.00 per month Benefits: - Casual dress - Company events - Dental care - Extended health care - On-site parking - Paid time off - Vision care Experience: - Client Services: 1 year (preferred) - Customer relationship management: 1 year (preferred) - Collections: 1 year (preferred) Language: - English (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ougmy