Membership and Administrative Assistant (Thornhill)

About us Established in 1922 as a private golf club, The Thornhill Club has evolved into a distinguished all-season destination with a rich history and a commitment to excellence. The expansion into year-round activities began in 1963 with the addition of a curling rink, transforming our club into a versatile haven for members. Today, our facilities boast an eighteen-hole championship golf course, a nine-hole executive golf course, a curling rink, a full fitness facility, outdoor tennis courts, golf practice areas, a banquet hall and boardroom style rooms for private functions, and of course the clubhouse. Job Summary As the Membership and Administrative Assistant, we are looking for a positive and vibrant person to work with and assist the Administrative and Accounting team. Key Responsibilities Administration - Prepare and distribute monthly overdue account reminders, and follow up on outstanding balances when required. - Perform detailed data entry and maintain accuracy when updating member account adjustments, credits, and corrections. - Manage billing and registration data for seasonal programs, including Camps, Tennis, and Curling. - Process credit card payments accurately over the phone. - Respond to member inquiries via phone and email in a timely, professional, and courteous manner. - Handle day-to-day member account support, including investigating billing discrepancies and resolving basic account issues. - Prepare and issue gift certificates for curling and tennis prizes, ensuring accuracy and proper tracking. - Maintain, update, and organize physical and digital membership records and archives in accordance with internal procedures. - Assist with month-end administrative tasks and support reconciliation processes as required. - Perform general administrative duties including filing, document preparation, and ad hoc reporting as needed. - Provide support for special projects and additional tasks assigned by management. Qualifications - Minimum 2 years of customer service experience (required). - Excellent communication skills, both written and verbal. - Basic understanding of accounting principles (asset). - Strong attention to detail and accuracy in data entry and record keeping. - Ability to handle sensitive financial and member information with confidentiality. - Strong organizational skills with the ability to manage multiple tasks and deadlines. - Proficient in Microsoft Office (Excel, Word, Outlook). - Team-oriented with a skilled and service-focused attitude. Position/Perks - Full-time position - Hourly compensation of $20.00-$22.00 per hour. - Discounted meals during shifts. - On-site parking. - Dress code – Business casual. - Participation in internal and staff appreciation events. - Ability to golf during evenings and slow times. Please respond to this posting by e-mailing your resume to Weiwei Tang () Pay: $20.00-$22.00 per hour Benefits: - On-site parking Ability to commute/relocate: - Thornhill, ON L4J 1W3: reliably commute or plan to relocate before starting work (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pdn6b