Patient Experience Administrator (Thornhill)

Movement Sports Medicine and Physiotherapy is looking for a part time Patient Experience Administrator to join our multidisciplinary medical team of Physiotherapists, RMT's and Sports Medicine doctors. Customer service experience is required as we deeply prioritize creating a warm, welcoming environment for both patients and staff. Ability to effectively read & assess social interactions and respond appropriately is a highly valued skill. Administration/management experience are an asset as applicants should also be able to handle multiple tasks/interactions in an efficient manner. As well as be able to troubleshoot/manage/improvise difficult/unique situations. We are able to offer 12-20 hours a week. Candidates MUST BE AVAILABLE for the following shifts: - Mon 12pm-8pm (7am-2pm occasionally available) - Tues: 12pm-8pm (7am-2pm occasionally available) - Weds: 12pm-8pm (7am-2pm occasionally available) - Thurs: 12pm-8pm (7am-2pm occasionally available) - Fri: 7:30am-4pm - Sat: 8:30am-4pm Please note: We are NOT looking for seasonal positions at this time, but thank you for your consideration. Duties include but are not limited to: - Providing best possible experience to patients through comfortable conversation and great willingness to help both staff and patients as best as you can - Ensuring daily operations run smoothly and patients receive best possible care by coordinating with patients, staff, and other medical centres. - Managing practitioner schedules as efficiently as possible (knowledge of Jane and Accuro EMR are an asset) - Coordinating with patients and staff to ensure daily operations run smoothly and patients receive best possible care - Corresponding with other clinics and referring doctors via fax in accordance with CPSO privacy requirements - Bookkeeping: Processing, and reconciling payments. Recording data - Inventory management - Participating in team meetings to discuss opportunities for professional growth - Completing tasks in accordance within given deadlines The ideal candidate is - Easily able to adapt and improvise in any situation/environment - Easy to talk to, makes people feel comfortable, welcomed, and taken care of - Reliable; is considerate of workplace schedule and fellow admins - Detail oriented & independent; capable of troubleshooting effectively and executing tasks without supervision - Takes initiative: able to manage/complete tasks on their own & as a team - Proficient in Google Workspace systems and/or Jane, & Accuro EMR - Proficient multitasker capable of utilizing multiple operating systems at once white also handling client interactions - Comfortable interacting with patients in a calm, and pleasant manner. Especially in high pressure or intense situations - Open to feedback and working closely with Management to improve clinic operations and individual work performance Interested candidates please submit your resume and answer applicable questions on Indeed Incomplete applications will not be considered. Thanks so much! We're looking forward to hearing from you :) Job Type: Part-time Pay: $18.00-$20.00 per hour Benefits - Versatile schedule - On-site parking Application question(s): - MANDATORY Please tell us a bit about yourself (who are you, what are your hobbies, etc.)! Work Location: In person Apply on Kit Job: kitjob.ca/job/2pipr8