REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA (Maple …, Maple Ridge

About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary (Subcontractors are referred as Partners in this posting) The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery. The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department. This includes onboarding current Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience. This includes Partners/Employees for all services within that region including Specials/Ad hoc services. This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. Duties and Responsibilities - To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners. - Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region. - Empower our Partners/Employees and create and sustain a culture of fairness and respect. - Enhance the United Customer experience by increasing retention of Partners/Employees within locations. - Responsible for Store Onboarding of New Partners/Employees for new Start-Ups. - Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience. - Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively. - Customize action & learning plans based on KPI analytics. - Implement regional random audits based on KPI analytics & customer issues. - Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff. - Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process. - Trigger Partner Change Over (PCO) with Partner & L&D; Administrator to meet process requirements. - Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development. - Lead/Implement Regional Partner Meetings/collaboration with key stakeholders. - Implementation of Recognition & Rewards Program. - Collaborate with Marketing to enhance regional Social Media presence. - Support regional recruitment plan and acquisition of leads /w recruitment department. - Attending legal “Discoveries” on behalf of United, if required. - Develop and implement departmental SOPs to create consistency. - Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners. - Ensure ongoing data integrity pertaining to Partners within Salesforce. Technology & Assets - Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management. Additional Responsibilities: - Perform all daily functions in alignment with company mission, vision, and values. - Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners. - Protect company assets from damage and misuse. - Perform other related duties as may be required from time to time. Job Requirements and Expectation - Available to address customer and Partner needs and concerns in a timely manner. - Store visits based on schedules which will include visits at night and weekends. - Willing to travel frequently within the designated territory or outside the province as may be required from time to time. - Ability to deal with high level of stress and solve problems as they arise. - Ability to work flexible shifts on a rotation basis. - Available to address concerns in a 24/7 environment Key Competencies - Business acumen - Task management & Planning skills - Communication Skills: Active listening, verbal, and written communication skills - Conflict management & negotiation skills. - Needs assessment and information gathering. - Advanced Technology competency. - Managing budgeting & costing (Cost Breakdowns). - Advanced level expertise in floor-care and cleaning procedures. - Process and compliancy driven. - Ability to work independently Education/Experience - Post secondary degree in business administration or related field. - Minimum of 5 years’ industry level janitorial experience. - Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West). Apply on Kit Job: kitjob.ca/job/2pj80r