Patient Experience Administrator (Thornhill)

Movement Sports Medicine and Physiotherapy is looking for a part-time Patient Experience Administrator to join our multidisciplinary medical team of Physiotherapists, RMT's and Sports Medicine doctors. Customer service experience is required as we deeply prioritize creating a warm, welcoming environment for both patients and staff. Ability to effectively read & assess social interactions and respond appropriately is a highly valued skill. Administration/management experience are an asset as applicants should also be able to handle multiple tasks/interactions in an efficient manner. As well as be able to troubleshoot/manage/improvise difficult/unique situations. We are able to offer 12-20 hours a week. Candidates MUST BE AVAILABLE for the following shifts: - Mon 12pm-8pm (7am-2pm occasionally available) - Tues: 12pm-8pm (7am-2pm occasionally available) - Weds: 12pm-8pm (7am-2pm occasionally available) - Thurs: 12pm-8pm (7am-2pm occasionally available) - Fri: 7:30am-4pm - Sat: 8:30am-4pm **Please note: We are NOT looking for seasonal positions at this time, but thank you for your consideration.** Duties include but are not limited to: - Providing best possible experience to patients through comfortable conversation and great willingness to help both staff and patients as best as you can - Ensuring daily operations run smoothly and patients receive best possible care by coordinating with patients, staff, and other medical centres. - Managing practitioner schedules as efficiently as possible (knowledge of Jane and Accuro EMR are an asset) - Coordinating with patients and staff to ensure daily operations run smoothly and patients receive best possible care - Corresponding with other clinics and referring doctors via fax in accordance with CPSO privacy requirements - Bookkeeping: Processing, and reconciling payments. Recording data - Inventory management - Participating in team meetings to discuss opportunities for professional growth - Completing tasks in accordance within given deadlines The ideal candidate is - Easily able to adapt and improvise in any situation/environment - Easy to talk to, makes people feel comfortable, welcomed, and taken care of - Reliable; is considerate of workplace schedule and fellow admins - Detail oriented & independent; capable of troubleshooting effectively and executing tasks without supervision - Takes initiative: able to manage/complete tasks on their own & as a team - Proficient in Google Workspace systems and/or Jane, & Accuro EMR - Proficient multitasker capable of utilizing multiple operating systems at once white also handling client interactions - Comfortable interacting with patients in a calm, and pleasant manner. Especially in high pressure or intense situations - Open to feedback and working closely with Management to improve clinic operations and individual work performance Interested candidates please submit your resume and answer applicable questions on Indeed **Incomplete applications will not be considered.** Thanks so much! We're looking forward to hearing from you :) Job Type: Part-time Pay: $18.00-$20.00 per hour Perks: - Flexible schedule - On-site parking Application question(s): - MANDATORY Please tell us a bit about yourself (who are you, what are your hobbies, etc.)! Work Location: In person Apply on Kit Job: kitjob.ca/job/2ptclm