Customer Service Representative - Personal and Commercial …, Markham

Job Summary Mandarin/Cantonese Customer Service Representative - Personal and Commercial Line Insurance CHAT Insurance Base Salary + Commissions (Based on performance) Full-time Hybrid | Markham, ON, Canada The Opportunity Build and grow your P & C insurance career with us! Here at CHAT Insurances, We committed to the growth and development of our brokers and employees. CHAT is one of the best Large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years. We are seeking a motivated and detail-oriented Insurance CSR to join our dynamic team. Both NEW and seasoned brokers are welcomed. The ideal candidate will possess strong negotiation skills and a passion for providing exceptional customer service. Responsibilities - Assist customers with inquiries related to personal and commercial insurance policies. - Meet and exceed performance targets set by the management team. - Provide accurate information on policy coverage and claims processes. - Participate in ongoing training and development programs to enhance skills. - Resolve customer complaints efficiently and effectively to ensure satisfaction. - Maintain detailed records of customer interactions and transactions. - Utilize CRM systems to track customer interactions and follow-ups. - Collaborate with team members to improve service delivery and efficiency. - Stay updated on industry trends and changes in insurance regulations. - Identify opportunities for upselling additional insurance products to customers. - Provide feedback to management on customer needs and service improvements. - Keep current on underwriting rules and workflow processes - Actively participate in training initiatives - Participate in community marketing initiatives Experience/Qualifications - Mandarin or/and Cantonese are required for this position. - Post-Secondary Education is required. - RIBO license preferred. - Proven experience in customer service, preferably in insurance sectors. - Ability to meet and exceed performance targets consistently. - Strong understanding of personal and commercial insurance policies. - Excellent communication skills, both verbal and written. - Ability to resolve customer complaints effectively and efficiently. - Strong teamwork skills while being accountable for individual success. - Proven ability to identify upselling opportunities with customers. What's in it for you? (Salary, Commissions & Perks) - Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada. - Receive a competitive base salary that reflects your skills and contributions. - Competitive compensation package with bonus and New Business Commissions opportunities - Paid Time Off and Vacation. - Employee benefit (medical and dental) - Opportunities to grow in the industry #Workwolf CHAT Insurance uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review. Apply on Kit Job: kitjob.ca/job/2nal6s