Bilingual Customer Service Representative (Markham)

Our client in Markham, ON is looking to hire a fulltime permanent Bilingual Customer Service Representative (English/French) to join their team. The Customer Care Specialist supports all brands within the organization. The successful candidate will be customer obsessed with a proven track record for going above and beyond. ESSENTIAL DUTIES AND RESPONSIBILITIES - Interact with customers regarding product information, stock availability, orders, etc. - Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media. - Key and process orders from various sources. Review EDI orders for accuracy. - Create and maintain accurate customer data. - Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow-up. - Monitor systems and detect problems early to keep everything running smoothly. - Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency for both internal and external customers. - Assist other departments as required. QUALIFICATIONS: - Minimum 3 years' experience in a Customer Care (customer support) role. - Solid Microsoft Office Skills, specifically Excel and Word. - The ideal candidate will have excellent data entry skills with a high level of accuracy. - Ability to listen and understand a situation and respond with clarity and professionalism. - Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment. - Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important. - Solid organizational, time management, and interpersonal skills. - This role will interact with walk‑in customers; this requires a polished professional appearance and a positive/enthusiastic attitude. - Maintain punctual attendance. - Flexibility in terms of hours of work, recognizing that there will be a need for overtime. - Experience with SAP S4/Hana Public Cloud would be an asset. If you are interested in this role please apply now! Apply on Kit Job: kitjob.ca/job/2nfk53