Director Of Global Network & Call Center Solutions Markham

Lead critical networking and call center technology initiatives as a Director at Astellas, emphasizing innovation and security in a hybrid work setting. As Astellas' Director of Global Network and Call Center Solutions, you'll take charge of the Global Network POD and customer engagement platforms. This entails designing an agile network transformation strategy while integrating advanced technologies for operational efficiency. Your expertise will be pivotal in ensuring secure, reliable connectivity and enhancing the overall service experience for customers. Key Responsibilities: • Manage enterprise network services including SD-WAN and cloud connections • Innovate call center technologies for improved customer engagement • Apply Zero Trust principles to network architecture • Oversee network security tools and infrastructure operations • Foster collaboration with business units to drive insights Requirements: • Minimum of 10 years in network and voice infrastructure • Leadership experience in network modernization and compliance • Proficiency in security platforms like Palo Alto and Zscaler • Experience with AI/ML in contact centers • Solid stakeholder management abilities Be part of Astellas’ mission to revolutionize global networking and call center operations with your leadership and expertise. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o7hhr