Fit4Less Manager - Markham Cochrane

Who is a Fit4Less Manager? The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for Members and Associates. Job Summary - Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand. - Offers and ensures consistent friendly customer service. - Completes and leads cleanliness duties using standards, policies, processes and guidelines. - Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment. - Leads and trains the handling of member concerns and resolves escalated member complaints. - Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectations. - Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of excellent talent, and high Associate engagement. - Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget. - Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience. - Fulfills and ensures expectations resulting from action items and responsibilities are completed, including but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes. - Achieves revenue goals and controls expenses to reach provided budgets to financially manage location effectively. Ideal Candidate - High School Diploma - Experience leading, training and motivating teams. - Experience exceeding individual and team sales goals. - Intermediate verbal communication skills. - Written communication skills. - Customer service skills. - Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet). - Remains calm under pressure and can handle stress. - Dedicated to meeting the expectations and requirements of both internal and external customer. - Provides challenging tasks and assignments. - Clearly assigns responsibility for tasks and decisions. - Creates a climate in which people want to do their best. Benefits - Ongoing training and development to ensure a long and successful career path - Opportunities for advancement - Free Fitness membership - Group health care plans - Fun and energetic atmosphere to come to every day! Compensation Base salary: $42,500. Eligible for bonuses. Total compensation range: $42,500 - $70,000 determined by performance, time in the position and variable compensation earned. Diversity & Inclusion At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nmr9i