French Customer Support Specialist (Markham)

Title: French Customer Support Specialist Location: MARKHAM,ONTARIO Duration: 12 Months Salary Range: C$30 INC Introduction We are seeking a dedicated and professional individual to join our team. This role involves handling customer interactions in French and providing exceptional customer service. If you are fluent in French and have a strong customer service orientation, we encourage you to apply. Required Skills & Qualifications Fluent French communication skills (written and verbal) mandatory. Knowledge in P&C; insurance. Knowledge in Backoffice processing. Basic to good English communication skills. Strong customer service orientation and problem-solving skills. Ability to multitask and work in a fast-paced environment. Computer knowledge and familiarity with MS Office. Willingness to work in shifts, including night or rotational shifts if required. Need to meet RTO guidelines of the customer. Prior work experience at client or in client''s Industry. Preferred Skills & Qualifications Prior experience in BPO, Call Center, or Customer Support. Experience supporting international customers. Day-to-Day Responsibilities Handle inbound and/or outbound customer interactions in French (calls, emails, chats, or back office processing). Provide accurate information regarding products, services, billing, or account-related queries. Resolve customer complaints and issues promptly and professionally. Document customer interactions and update records accurately. Follow service level agreements (SLAs), quality guidelines, and compliance requirements. Escalate complex issues to appropriate internal teams when required. Maintain a high level of professionalism, confidentiality, and data security. Collaborate with team members and supervisors to improve process efficiency. Company Advantages & Culture Comprehensive benefits package. Opportunities for professional growth and development. Supportive and inclusive work environment. For immediate consideration please click APPLY to begin the screening process with Alex. Apply on Kit Job: kitjob.ca/job/2ohksw