Security Concierge, Markham

Description As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication skills while having excellent organizational skills.

Shift Schedule Flexible (Minimum 2 shifts per week)

Site Location Markham, ON

Compensation $17.70 / hour

Your Responsibilities

Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.

Ability to remain calm under pressure and act quickly.

Manages and screens messages.

Schedules access for authorized vendors to provide services within units.

Maintains guest privacy and organization reputation by keeping information confidential.

Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.

Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Ensures all safety and access control procedures and maintains a safe work environment.

Provides protection to the clients, residents and property of the buildings we are contracted to provide services. Provides assistance/support by answering customer inquiries and directing as required.

Observes floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.

Enforces client’s rules, regulations, Municipal, Ontario and Canadian laws and assists Police and Medical Staff when required.

Provides exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.

Performs routine property patrols of all levels of building, parking areas and perimeter and responds to and emergencies and fire alarms.

Follows up with daily documentation, daily occurrence log, incident reports and front desk software as required.

Follows all On‑site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills&Qualifications

Must possess a valid Ontario Security License.

High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements

Must be able to lift 50 lbs.

Must be able to sit for extended periods of time.

Must be able to stand for extended periods of time.

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.

EEO Statement FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

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