Sales / Customer Support Executive, Markham

Location:

Onsite– 95 Apple Creek Blvd., Markham Employment Type:

Independent Contractor Hourly Rate:

$18/hour Working Hours:

9:00 AM– 5:00 PM Language Requirement:

English Role Overview We are seeking a customer-focused and results-driven

Customer Success&Sales Associate

with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key Responsibilities Client Engagement&Solutioning

Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions

Prepare and deliver product presentations, demos, and tailored proposals

Respond to customer inquiries with accurate and timely information

Work with technical teams to ensure solution feasibility and customization

Customer Success&Service Delivery

Act as the first point of contact for customer inquiries, service requests, and issue resolution

Manage onboarding of new customers and coordinate with internal teams

Track accounts, monitor service requests, and ensure SLA compliance

Handle escalations professionally to ensure timely resolution and satisfaction

Gather and share customer feedback to enhance service quality and offerings

Market&Product Knowledge

Maintain up-to-date knowledge of telecom products, technologies, and market trends

Provide insights on customer needs and competitive positioning to internal teams

Qualifications&Skills

Minimum

2 years of experience

in a

call center or sales environment

within IT or Telecom

Experience with

ticketing tools and CRM systems

Proven experience in

cold calling, upselling, and cross-selling

Strong

verbal and written communication

and presentation skills

Ability to explain

technical solutions to non-technical clients

Strong

customer handling and problem-solving skills

Proficiency in

Microsoft Office (Excel, Word, PowerPoint)

Ability to

multitask, prioritize, and manage time

in a fast-paced environment

Punctual and able to

work onsite full-time (9 AM– 5 PM)

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