Bilingual Customer Service Representative, Markham

Bilingual Customer Service Representative job opening in Markham, ON (English/French) Adecco Professional Staffing is currently partnering with an established and stable client looking to find top bilingual talent for another Bilingual Customer Service Representative job opening in Markham, ON. To be considered for this opportunity, you must bring at least 2-3 years experience, preferably in a busy corporate or call center setting to the table alongside a drive to support corporate and consumer clients; both over the phone and via email/chat. This active opportunity will start out as an 1 year temporary hire with a very high potential to extend or possibly become something more down the road. This open Bilingual Customer Service job opening in Markham, ON is available NOW so please read on if you are intrigued. KEY TO NOTE - the working hours will be Monday to Friday from 8:30am - 5pm (no evenings or weekends!) and no sales; it will also be a hybrid of remote (2 days) and in-office (3 days).

Responsibilities

Responds to varied volumes of incoming calls in a professional and diligent manner, in both English and French

Answer questions, inquiries and deal with problems/issues in a positive and time sensitive way

Process customer orders in an order entry system; assist customers in walking through online orders steps/process as well where applicable

Respond to email inquiries, chat and orders in both English and French

Build and maintain customer relationships to ensure continued business partnerships, retention and growth

Clientele can be a mix of business professionals, consumers and retailers

Please note that this is NOT A SALES position

Qualifications

At least 2-3 years experience in a Customer Service position, ideally call center or corporate setting but with high volumes

Bilingual (French/English) - written and spoken in both official languages is a must

Related post‑secondary education or relevant work‑related experience (asset to those with pharmaceutical, medical device, or general medical industry experience - please note this is in a corporate office setting)

Excellent interpersonal skills; these roles are in a smaller team setting so the fit is key

Ability to control multiple priorities, to work under pressure and meet deadlines

Strong MS Office skills and ability to learn other PC applications and programs; experience in SAP or other order management tools a strong asset

Our client offers a busy yet business casual office setting as well as a hybrid work model, a positive work culture, opportunity to extend or more, free parking or near a YRT stop, an hourly pay rate of $28-31/hr + vacation pay and options of benefits after 600 hours and more.

Vacancy Status:

This posting is for an existing vacancy

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