Customer Service Representative (Markham)

Description The main function of this role is to provide quality service to our policyholders Regional Offices and other departments within the Head Office as well as working with our US this role you will solve customer issues help achieve customers expectations and handle all customer-facing service procedures documenting policies and standards and set clear customer goals. The employee will learn all the company policies procedures products customer support systems and learn how to service customer inquiries. Job duties and responsibilities include: . - Analyze and Respond to Policy Holders for Life Accident and Health products make online single day record adjustments (name address beneficiary). - Process necessary documentation received to maintain accurate files and ensure that policy holders receive necessary documentation in return for their files. - Ensuring a high standard of customer experience is delivered - Collaborate with Internal Teams: Work closely with other departments such as underwriting and claims to resolve policyholder issues and ensure seamless service delivery. - Identify and Escalate Issues: Recognize potential discrepancies or complex cases and escalate them to the appropriate team or supervisor for resolution while maintaining transparent communication with the policyholder. Qualifications Our preferred candidate will have the following: - Bachelors Degree or equivalent work experience - Experience in insurance industry preferred - Bilingual in English and French (written and verbal) preferred - Workingknowledge of Microsoft OfficeProducts Excel Word Advanced use of Outlook Macros. - Excellent verbal and written communication and interpersonal skills - Proven sound judgment and ability to problem solve - Ability to prioritize and manage escalations Required Experience: Unclear Seniority Apply on Kit Job: kitjob.ca/job/2ohvr1