Hybrid Bilingual Customer Service Agent Role, Markham

Start your journey as a Bilingual French Customer Service Agent in a hybrid setting in Markham. Focus on delivering quality customer support in both French and English, addressing insurance inquiries effectively.

This position demands strong communication skills in French, as you will interact with customers through various channels to resolve issues and provide accurate product information. You will also work with internal teams to enhance service processes, ensuring compliance with organizational standards.

Key Responsibilities:• Handle customer inquiries in French via different channels • Deliver precise information on insurance products and billing • Resolve customer complaints promptly and accurately • Document all interactions and maintain customer records • Escalate unresolved issues to relevant teams

Requirements:• Must be fluent in French (written and verbal) • Knowledgeable in P&C insurance and back office processes• Basic English communication proficiency • Excellent customer service skills and problem-solving capability • Willing to work flexible shifts when necessary

Utilize your bilingual skills to enhance our customer service experience and support our clients effectively. #J-18808-Ljbffr