Bilingual French Customer Service Agent– Insurance, Markham

Bilingual French Customer Service Agent– Insurance Location: Markham (Hybrid)

Key Responsibilities

Handle inbound and/or outbound customer interactions in French (calls, emails, chats, or back office processing).

Provide accurate information regarding products, services, billing, or account related queries.

Resolve customer complaints and issues promptly and professionally.

Document customer interactions and update records accurately.

Follow service level agreements (SLAs), quality guidelines, and compliance requirements.

Escalate complex issues to appropriate internal teams when required.

Maintain a high level of professionalism, confidentiality, and data security.

Collaborate with team members and supervisors to improve process efficiency.

Required Skills&Qualifications

Fluent French communication skills (written and verbal)– mandatory.

Knowledge in P&C insurance.

Knowledge in back office processing.

Basic to good English communication skills.

Strong customer service orientation and problem solving skills.

Ability to multitask and work in a fast paced environment.

Computer knowledge and familiarity with MS Office.

Willingness to work in shifts, including night or rotational shifts if required.

Need to meet RTO guidelines of the customer.

Preferred Qualifications

Prior experience in BPO / Call Center / Customer Support.

Experience supporting international customers.

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