Insurance Account Manager, Small Market Commercial, Markham

Position Details Business Line:

Small-Market Commercial Lines

Hours Per Week:

35 (Full-Time)

Location:

Ontario, Any– Hybrid environment ( Duration:

Full-Time, Permanent, Current Vacancy

Wage Transparency:

The base salary range is $60,000 to $70,000. Salary determined by factors including experience, credentials, education, certifications, skill level, scope, geographic location. In addition to base, eligible for performance-based incentives.

About The Role Small Enterprise Businesses (SME) are integral part of local economies. NFP’s SME division helps guide and counsel local organizations to stay safe and on track. As these businesses evolve and grow, our team of experts sees trends, anticipates emerging challenges, and curates the solutions needed – making all the difference.

We’re looking for a

Commercial Lines Account Manager

who will service incoming new business requests while developing and maintaining relationships with clients and carriers. The successful CM will work with backend service teams and oversee renewal process of existing business.

What You’ll Do

Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit.

Develop marketing specifications and remarketing strategies for renewals of an assigned book of business.

Network within the local community by attending industry events, training, etc.

Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.

Be the lead in maintaining positive, long-term relationships with clients, insurance carrier representatives and NFP staff.

What You Bring

RIBO is required; out of province licenses are an asset.

Fluent in French would be preferred.

Typically more than 2 years of commercial insurance and product line experience– servicing, broking or underwriting.

Experience in placement of various lines of coverage on SME to Mid-Market accounts.

Confident, poised and interactive, able to communicate effectively, demonstrate emotional intelligence, tailor responses to dynamic situations.

Proven technical competency and creativity, demonstrating excellence in developing and delivering innovative property and casualty solutions.

Strong analytical and problem-solving skills.

Excellent organizational skills with ability to adjust to changing workload and priorities.

Sharp attention to detail and excellent decision-making skills.

Excellent computer skills expected; EPIC fluency an asset.

Proficiency with Microsoft Office suite products– specifically Word, Excel and Outlook.

Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and clients has created long-lasting and successful relationships across our growing 300+ Canadian, U.K. and U.S. office locations. To learn more, visit .

What’s In It For You

A hybrid environment approach that keeps the best interests of our staff and our clients in mind.

Annual bonus plan for all employees.

Matching RRSP plan of 5% of salary.

Referral Commission Plan.

Generous benefits plan including Health Care Spending Account starting on the first day of employment.

Full support for continuing education and internal opportunities to grow as an insurance professional to advance career.

Reimbursement of license fees and professional membership dues.

A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.

Our employees are the foundation of our success. NFP is a big company– a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action and ongoing measurement. We actively support the well-being of our employees with benefits andprograms driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care ofthe communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to company-sponsored events, our employees donate time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us, we’re starting conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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