Bilingual Customer Care Associate - Auto Finance, Markham

Bilingual Lease Maturity Specialist (French Required) - Markham, ON (Hybrid role) Our client is seeking a Bilingual Lease Maturity Specialist who speaks French and English fluently. This is an opportunity to be part of a growing team where your initiative and customer‑first mindset will truly shine.

What You’ll Do You will work closely with both customers and dealerships to support the lease maturity process. Your focus will be on delivering a positive end‑of‑lease experience, retaining loyal customers, and streamlining internal workflows.

Responsibilities

Respond to lease maturity inquiries via phone and email

Assist with inspection scheduling, customer intent clarification, and follow‑up campaigns

Review lease returns for wear and tear compliance and payment accuracy

Manage and follow up on Lease Maturity Statements for excess use

Support lease extensions and process adjustments with the Quality Assurance team

Help refine and maintain lease maturity systems and processes

Collaborate across teams to enhance overall customer satisfaction

Qualifications

Fully bilingual in French and English, with strong verbal and written communication skills

1 to 3 years of experience in administrative or customer service roles

Prior experience in leasing or the automotive sector is an asset

Comfortable working in fast‑paced environments with frequent interruptions

Strong time management and organizational skills

Proficient with Microsoft Office tools; Salesforce experience is a plus

Bachelor’s degree preferred

Benefits

Salary of $50,000 to $55,000 per year

Comprehensive health and dental benefits

Supportive team culture that encourages learning and growth

Training opportunities and access to industry tools

Hybrid work flexibility may be available

Base pay range: CA$50,000.00/yr - CA$55,000.00/yr

Location: Markham, Ontario, Canada– Hybrid role

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

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