Lead Advanced Field Service Technician (Markham)

Job Description The future is what you make it. As a Lead Advanced Field Service Technician, you will be responsible for leading successful on‑site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA. Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up‑time and efficiency. Be the face of Honeywell to the customer and interact directly with end‑users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings. This position will provide the chance to further your career and develop your technical skills in an exciting and challenging atmosphere.

Key Responsibilities

Resolve customer challenges quickly and efficiently

Conduct reactive maintenance, preventative maintenance, installation, or repair work orders

Analyze system logs and perform routine audits to improve system performance and efficiency

Test, calibrate, and verify system and peripheral devices.

Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.

Perform system backups and install appropriate updates and patches

Provide software and hardware design, development and implementation support

Assist customer with Life Cycle Management and software upgrade planning and deployment strategies

Update customer drawings/documentation with any configuration or model changes

Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub‑contractors, start‑up, testing, and customer acceptance.

Build and maintain accurate records, reports, system configuration documentation and action lists

Lead and document recurring meetings both with customer and internal

Formal reporting and site documentation

Mentor and train Jr. Field Service Representatives

Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi‑vendor systems.

Ability to cover on‑call rotation for sites

Qualifications You Must Have

Post-Secondary education in related field

Minimum of 5 years of field experience in Honeywell BAS Controls OR access control and CCTV.

Training/Certification on Honeywell software programming tools

Training/Certification on networking protocols and products

Valid G driver’s License

We Value

Advanced knowledge of Microsoft Active Directory

CFA and/or electrical/Electronic diploma

Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting

Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio

Expertise working in a server-based environment

Previous electronic security industry experience

Previous technical / installation experience

A solid grasp of network communications technology

Application Programming Experience (JAVA, Apache Tomcat, VB Script)

Extraction and manipulation of reports

Upbeat, inventive, eager to learn, proactive with autonomous problem‑solving ability

Ability to lead, mentor and transfer knowledge

Superb communication, interpersonal and organizational skills

Computer Science background

Previous customer service experience

Technical/professional certificate

Ability to read and interpret mechanical/electrical drawings and diagrams

Bilingual in French and English

The annual base salary range for this position is $85,000 to $97,000 in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidates work experience, education and training, key skills, as well as market and business considerations.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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