Senior Customer Service Leader Role (Markham)

Shape the future of customer service with Aviva as a Senior Customer Service Leader, focused on retention and complaint resolution. This pivotal position is designed for skilled leaders in a hybrid setting. In this senior role, you'll lead the PCI Agency, ensuring high standards in customer service and operational efficiency. You will drive retention strategies, manage complaints, and ensure that every team member is empowered to provide exceptional support. Your leadership will help us uphold our values and maintain customer trust, enhancing Aviva's reputation. Key Responsibilities: - Direct service performance initiatives and retention strategies - Ensure prompt responses to customer complaints - Foster coaching and development among service leaders - Streamline the customer service journey for efficiency - Utilize performance data for continuous improvement Requirements: - Solid background in service management in regulated environments - Expertise in customer experience and complaint resolution - Solid strategic and operational capabilities - Proven ability to lead diverse teams - Excellent stakeholder engagement skills Drive service improvements while supporting a customer-first culture at Aviva. Apply on Kit Job: kitjob.ca/job/2ot6rh