Planning Operations Manager at Enercare (Markham)

Lead the Planning Operations team at Enercare, a leader in home and commercial services across Canada. This full-time role emphasizes strategic decision-making, people leadership, and efficiency in service delivery. In this key management position, you will guide a team dedicated to high performance and exceptional customer service. Your leadership skills will drive productivity through KPI management, effective communication, and collaboration across departments. You'll focus on system improvements and employee engagement while ensuring timely service resolutions in a thriving work setting. Key Responsibilities: - Coach and manage direct reports with performance assessments - Develop and manage team KPIs for operational efficiency - Enhance processes to drive customer satisfaction - Perform root cause analysis for improvement solutions - Manage forecasts for capacity and budget allocations Requirements: - 2-3 years of operational management leadership experience - Post-secondary degree in operational management preferred - Strong knowledge of HVAC processes and services - Excellent communication and interpersonal skills - Proficient in Excel and data analysis Utilize your leadership and operational expertise to uplift Enercare's Planning Operations and deliver outstanding customer experiences. Apply on Kit Job: kitjob.ca/job/2otg5f