Bilingual Customer Service III - CAD (Markham)

We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain solid client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. Process customer orders and related requests accurately while following established service standards and internal procedures. Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. Monitor shared inboxes and workload queues to action requests within expected timelines. Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. Assist with continuous improvement efforts and support operational changes or system-related updates as required. Apply on Kit Job: kitjob.ca/job/2ovs2a