General Manager (Remediation/Restoration/Rebuild + IICRC …, Greater Toronto Area

Let's cut the corporate BS and get real. When you came across this posting you probably thought "GM of a restoration company? That's an on-call job. Probably running around in a pickup truck at 3am, fighting with adjusters, working for a family that won't pay me what I'm worth. Pass." Didn't your parents teach you not to judge a book by its cover? Let me tell you why that assumption is wrong and why this is the best career move you can make right now: A massive chance for your career The Canadian commercial restoration market is structurally upside down. The top is dominated by operators (Belfor, FirstOnSite, Paul Davis Canada, ServiceMaster Restore, Onside) all running on someone else's clock — private equity holding periods, public-company quarterly reporting, or a captive insurer's claim flow. The middle is franchise networks where service consistency depends on whichever owner-operator is signing the cheques that week. There is a real lane for a family-owned, corporately-controlled, Canadian restoration operator that carriers can put on their panel and stop worrying about. We are that operator. The work has been running for 27 years. The platform is built. What is missing is the GM who turns it into the company that outlasts everyone above. An amazing company to work for Over 70 years in business. The restoration division has been running since 1999. Over 1,000 employees, 35 million square feet serviced on the cleaning side, and we have been handling the losses inside those same buildings for 27 years. Our eNPS is +52. The industry average is negative. Family-owned and operated. No outside capital. No PE board telling us to cut corners or run an exit clock. We make decisions based on what is right for our people and our clients. We move fast because we can. We restore for the kinds of buildings most operators never get to touch While we can't name names, the buildings we work in include some of the most recognizable commercial real estate across the GTHA — office towers, retail flagships, industrial campuses, sports venues, hospitality, and institutional properties. Most restoration operators have to break into buildings like these cold. We do not. Fun fact: if you happen to be a sports fan, working at Impact comes with access to some pretty cool venues. We can share more on this. A people-first organization We screen for character before credentials at every level. We invest in our people in ways most companies would scoff at. We recognize and reward our senior operators early and often. In most large operators you are one regional GM of forty. In most franchises your upside is capped at whatever the franchisor lets you keep. At Impact you are the GM. You build the team, set the standard, own the result, and share in what you create. If you are looking for a place to coast, do not apply. If you have been waiting for the chance to run a restoration company built for the long run, read on. Sincerely, a guy who's tired of watching American capital roll up our industry one shop at a time (George Boutsalis) Meet Impact Impact Restoration is the restoration arm of Impact Group of Companies. We cover the full four-phase scope inside one family of companies — Respond, Remediate, Restore, Rebuild — with one project manager from first notice of loss through hand-back. No vendor handoff between mitigation and rebuild. No "that's the sub's problem." We are on a deliberate path to build the Canadian commercial restoration operator that outlasts the consolidators dominating the market today. Thinking in decades, not quarters. You are the GM who runs the build. The opportunity You are taking a 27-year-old operating division and turning it into the operator we want it to be. You own the P&L;, the carrier and client relationships, the technology and tooling, the certification stack, and the team — Project Managers, Supervisors, Leads, Technicians — and the standard they hold. You report directly to the President. Vice Presidents sit next to you on technology, people, and account management. The platform is there. What is missing is the operator who does the work. What we offer you A real platform to build on 27 years of operating history. A 1,000-employee parent group. Sister companies that handle the rebuild side. And a structural advantage inside our group of companies that no other restoration operator in this market can match — but we are keeping that one under wraps because we do not want our competitors reading about it on a job posting. We will walk you through it when we talk. Direct access to ownership You report to the President. We talk often. Inside the approval gates, you run it. Outside them, we decide together. No layers, no committees, no slide deck purgatory. Top-of-market compensation Base, performance bonus, profit sharing, vehicle, and extensive health benefits. Structured so the operator who builds this division shares meaningfully in the value they create. Performance-based career growth The best performers get the biggest seats. As the division scales, the role scales with it. Investment in you Direct mentorship from the President. Industry conferences, certifications, and a development budget. Time with our long-standing carrier-side relationships. What we expect from you Run the P&L; - Own restoration revenue, gross margin, EBITDA, and cost discipline - Set and hit quarterly operating targets Lead the carrier relationships - Lead carrier and TPA panel pursuit, applications, recertifications, and stakeholder relationships - Own the carrier scorecard. Defend it at recertification, every time. - Maintain industry-standard estimating discipline across the bench Build the team - Hire, develop, and retain the Project Manager bench - Set the standard for Supervisors, Leads, Technicians, and General Labour - Partner with People Operations on training, safety, certifications, and apprenticeship - Coach and develop the team so we build a bench of future leaders for the division and the broader group Own the response standard - Own and enforce our industry-leading response SLAs end to end across the crew and the dispatch process - We respond faster than anyone else in the market. You keep it that way. Improve the operation - Lead technology, tooling, and workflow investments that improve cycle time, documentation quality, and carrier-facing transparency - Bring new technologies and operational improvements to the team Results we expect (year one) - EBITDA margin at or above industry-median, expanding from there - Gross profit margin at or above industry-median, with discipline on cost of delivery - CSAT and NPS at or above defined floor across every active client and carrier relationship - Response time SLAs met or exceeded across the file base - Project Manager bench expanded and developed - Tangible operational improvements rolled out (new technologies, workflow upgrades, efficiency gains) Requirements Experience - 8+ years in the Canadian commercial restoration industry (water, fire, mould, biohazard, reconstruction) - Has owned a P&L;, or is ready to. Director of Operations, Branch Manager, Regional Manager, or current GM at a comparable shop. - Has been through carrier audits and TPA recertifications and come out clean Certifications (required) - IICRC sub-cert bench appropriate to the role (WRT, ASD, AMRT, FSRT, OCT, TCST as applicable) - Xactimate Level 2 Certifications (nice-to-have) - ICRA-Manager or healthcare restoration experience - Symbility / Cotality experience - Past EcoClaim certification ownership - Carrier-side experience (insurance, TPA, or vendor management) Abilities - Reads a P&L; and can tell you what's wrong with it in under an hour - Comfortable in the field. You can walk a water file at 3am and you know what right looks like. - Can hire, fire, coach, and hold a standard - Strong communicator. Can sit in front of a carrier vendor manager and represent the company. - Comfortable building. The playbook isn't written yet. You write it. Mindset - High work ethic. This is an on-call business. We split the after-hours load with the PM bench but you are accountable. - Long view. You think in decades, not quarters. - Able to speak up in an agile family business where we have big goals and big ambitions. You can play the other side of the table and push back when you think the direction is wrong. - Owns the outcome. Stays humble. Earns the next claim by how you handled the last one. Location GTHA / Southern Ontario. This is a customer-facing, in-building, on-site business. We restore commercial properties every day across the region. We are an in-office, in-the-field team. You will spend time in our offices, in our clients' buildings, on active loss sites, and in front of carriers and TPAs. We are open to relocation support for the right candidate within Canada. Compensation OTE: $200,000++ - Base salary set against the seniority of the candidate - Year-end performance bonus tied to EBITDA and industry-leading performance thresholds - Quarterly profit share tied to job-level performance - Vehicle allowance - Extensive health benefits Specific numbers are discussed with serious candidates. Our core values Be Agile: Speed is the standard. We respond before competitors finish dispatching. Be Partners: Tell the truth. To the insurer, to the insured, to the property manager, to each other. Bad news travels first. Be Progressive: Refuse mediocre. Constantly improve. Ask "why do we do it this way?" and be open to doing it better. Be Persistent: Own the outcome. From first call to final sign-off, one accountable team. No handoffs that lose context. Be Consistent: Discipline travels. The standard at site one is the standard at site one thousand. Stay humble. We earn the next claim by how we handled the last one. Apply on Kit Job: kitjob.ca/job/2osae1