Bilingual Customer Service Representative (Markham)

Intermediate Billing Analyst - Bilingual Markham, Ontario · Customer Service - Hybrid. 3 days a week in office $50 K plus 10% annual bonus, pension, 3 weeks vacation, benefits 1-2 years Call Centre Customer Focused – empathetic, sensitive as talking about peoples money. This team is a foot-in-the-door for an ambitious individual. Our customer is looking for a driven, positive, and customer-focused individual to join their Billing Team. This role is an excellent opportunity to be part of a collaborative, rapid-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers. What you'll do - Call Centre Billing Representative, handling approximately 30-40 inbound calls per day - Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers - Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters - Act as Company Ambassador in supporting inbound billing inquiries - Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues - Interpret and identify the customer’s needs and respond appropriately and professionally - Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry - Take ownership of customer relations through service and commitment to follow through What you'll bring - Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other teams located across Canada - 1 - 2 years’ experience in a contact center environment preferably within insurance/banking industry - Ability to multi-task in a fast-paced setting - Quick to adapt to an evolving surrounding - Professional telephone/email skills and etiquette. - Proficiency in word processing, excel and various web-based programs/Windows applications - Clear and concise supportive communication and interpersonal skills - Analyze and resolve customer concerns (problem solving skills) - Attendance and punctuality are imperative - Flexible to work in rotating shifts Hours of Operation Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm Shifts will fluctuate within these Call Centre hours Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm Willingness to work in a hybrid mode (3 days in office) Apply on Kit Job: kitjob.ca/job/2osrdr