Astellas Senior Director Network & Call Center Tech (Markham)

Elevate Astellas' networking and customer engagement strategies as a Senior Director focused on innovation and security. Thrive in a hybrid work culture while driving use of advanced technologies. In the role of Senior Director of Network and Call Center Technologies at Astellas, you will spearhead initiatives that streamline enterprise networking and enhance customer service platforms. Your strategic oversight will guide the deployment of next-gen technologies across WAN, LAN, and call centers, ensuring seamless customer experiences. This position emphasizes your leadership in network transformation while prioritizing security and cloud integration. Key Responsibilities: - Lead enterprise networking service management and security initiatives - Direct technology innovations for call center enhancements - Implement a Zero Trust security framework in network architecture - Supervise operations of advanced network security tools - Collaborate closely with cross-functional teams to drive improvements Requirements: - Over 10 years in global network roles with leadership experience - Deep knowledge of network security practices and compliance - Familiarity with AI/ML technologies in call centers - Solid collaboration and communication skills - Proven track record managing enterprise network tools Utilize your strategic vision and technical expertise to impact Astellas on a global scale. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p1lxy