Customer Service Representative Greater Toronto Area

Position Title: HVAC Customer Service Coordinator Salary Range: $45,000–$60,000 per year, depending on experience Location: Toronto, ON Employment Type: Full-time Key Requirements: Strong customer service skills, experience in trades or field service, excellent organization, and comfort working with scheduling/admin systems Hudson Condominium Solutions is a fast-growing HVAC company focused on the Toronto condominium market. We combine high-quality field service with up-to-date technology to give property managers and residents a better, more transparent service experience. We are looking for someone organized, professional, and comfortable working in a fast-paced trades environment. What you’ll do: Assist the dispatcher with daily service coordination Triage incoming HVAC service requests from residents, managers, and buildings Answer customer questions by phone and email Book HVAC service calls and maintenance appointments Send clear, qualified emails to residents, managers, and internal team members Help coordinate technician schedules and job details Update customer records, job notes, and booking information Support the operations team with administrative tasks as needed What we’re looking for: Strong communication and customer service skills Experience working in trades, field service, property management, or a similar service environment HVAC knowledge is a huge plus Highly organized and detail-oriented Comfortable handling scheduling, customer questions, and urgent service requests Able to stay calm and professional in a busy environment Experience with Jobber or similar scheduling software is an asset Comfortable using technology and learning current systems This is a great role for someone who understands the pace of a trades/service business and enjoys being at the center of customer service, scheduling, and operations. To apply, please send your resume or message us directly. Apply on Kit Job: kitjob.ca/job/2p2zjm