Bilingual Customer Service Representative, Markham

Our client in Markham, ON is looking to hire a fulltime permanent Bilingual Customer Service Representative (English/French) to join their team. The Customer Care Specialist supports all brands within the organization. The successful candidate will be customer obsessed with a proven track record for going above and beyond.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with customers regarding product information, stock availability, orders, etc.

• Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.

• Key and process orders from various sources. Review EDI orders for accuracy.

• Create and maintain accurate customer data.

• Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow-up.

• Monitor systems and detect problems early to keep everything running smoothly.

• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency for both internal and external customers.

• Assist other departments as required.

QUALIFICATIONS:

• Minimum 3 years' experience in a Customer Care (customer support) role.

• Solid Microsoft Office Skills, specifically Excel and Word.

• The ideal candidate will have excellent data entry skills with a high level of accuracy.

• Ability to listen and understand a situation and respond with clarity and professionalism.

• Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.

• Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.

• Strong organizational, time management, and interpersonal skills.

• This role will interact with walk‐in customers; this requires a polished professional appearance and a positive/enthusiastic attitude.

• Maintain punctual attendance.

• Flexibility in terms of hours of work, recognizing that there will be a need for overtime.

• Experience with SAP S4/Hana Public Cloud would be an asset.

If you are interested in this role please apply now!