Operations Officer II- #26-11295, Markham

Duration: 6 Months + Extension

Job Description:

• As an Operations Officer II, you will provide high-level administrative and operational support to internal stakeholders, ensuring insurance-related documents and requests are processed accurately and efficiently.
• This role supports day-to-day back-office operations, handling high volumes of mail and transactions while maintaining strict attention to detail and data accuracy. The position offers the opportunity to work within a collaborative team environment with potential for long-term conversion.

Responsibilities:

• Sort, count, scan, and upload incoming mail into internal systems
• Process return mail and learn associated internal systems and procedures
• Handle customer requests received via mail and fax
• Post cheque payments and resolve premium billing issues or errors
• Process daily reversals and rejects from Banking transactions
• Assist with claim-related issues and complete cancellation requests
• Perform filing and other administrative duties as required
• Participate in daily team huddles and monthly team meetings
• Adhere to established procedures, deadlines, and quality standards
• Handle sensitive customer data with accuracy and confidentiality

Experience:

• 1–4 years of relevant administrative or operations experience
• Experience handling high volumes of work in a back-office environment
• Strong attention to detail with proven accuracy in data handling
• Ability to work independently and collaboratively within a team
• Strong time management, organizational, and problem-solving skills
• Ability to adapt to changing priorities and procedures
• Prior insurance industry experience is an asset

Skillsets:

• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• High level of accuracy and attention to detail
• Customer service mindset with a commitment to quality
• Strong listening and interpersonal skills; team-oriented approach
• Comfortable working with computers and learning new systems quickly
• Proficiency with Microsoft Outlook and Microsoft Office tools

Education:

• Post-secondary education required

Additional Qualifications:

• Self-motivated, goal-oriented, and eager to learn
• Strong investigative and analytical skills with sound judgment

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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