Customer Service Representative (Greater Toronto Area)

Company Description Factura.ai is an accounts payable (AP) intelligence platform designed for businesses seeking to move beyond manual processes and fragmented tools. Specializing in multi-location and multi-entity organizations, Factura.ai simplifies financial workflows by automating invoice capture, coding, approval routing, and ERP synchronization. Our platform helps businesses streamline their operations, reduce costs, and gain actionable insights into their financial data. By turning complex invoice information into transparent, structured data, we empower teams to work more efficiently without adding unnecessary complexity. Role Description This is a full-time, remote role, for a Customer Service Representative. In this role, you will be responsible for addressing customer inquiries, providing exceptional support, training, resolving complaints, and enhancing the overall customer experience. You will work collaboratively with cross-functional teams to ensure customer needs are met promptly and efficiently, while maintaining a high standard of customer satisfaction and building lasting relationships with clients. Qualifications - Experience in Customer Service, Customer Support, and Customer Satisfaction - Excellent verbal and written communication skills - Strong understanding of Customer Experience and the ability to enhance client interactions - Proven problem-solving skills and the ability to resolve customer concerns efficiently - Strong organizational and time management skills - Proficiency in accounts payable, CRM systems and customer support tools is a plus Apply on Kit Job: kitjob.ca/job/2pccem