Bilingual Dispatcher (Hybrid) (Milliken)

Bilingual Dispatcher Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures. Activo now has an exciting new opportunity in the business of Mass Market Installation & Repair. We are looking for dispatch members with a real passion for technology, who know their way around computers and has a good fluency in written and spoken English and French. Activo Values– Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity. Why Join Us: - Competitive salary. - Comprehensive benefits package, including health and dental. - Opportunity to lead and shape a energetic team in a growing tech territory. - Ongoing training and professional development opportunities. - A collaborative and innovative work environment. Responsibilities: - Responsible for managing and liaison with customers, technicians, and subcontractors to coordinate all activities associated with dispatch - Set up tickets for all requests from the customer and assign to the required technicians and subcontractors accordingly - Ensure that all required documentation and information is entered and uploaded into the platform - Ensure the system is being updated daily for all tickets with resolution notes. - Interface with technicians and contractors to order parts as required to complete orders - Manage the productivity of technicians to ensure they are scheduled to complete their orders following the most cost-effective geographic area. - Ensure technical requirements of the requested service are aligned with the technical expertise of the technician assigned to the order - Review Activo’s subcontractor invoices to ensure hours are correct and payment - Update and manage work orders to obtain approval for payment - Complete required validation of all work completed - Daily reporting of past due tickets to ensure tickets are closed or managed accordingly Qualifications: - Fluent in English & French with a clear and genuine communication style - Proven record of 1 year of customer service - Problem solving - Decision making - Job task planning and organizing - Computer use - Professional written and oral communication skills - Must be available to work weekends Personal Qualities: - Attention to detail and accuracy - Ability to adapt to changing priorities - Ability to work on multiple time sensitive projects simultaneously and effectively manage deadlines - Strong interpersonal and communication skills and the ability to work well in a team environment - Excellent Customer service skills - Excellent computer skills Education, Certifications & Experience: Call center experience is a plus Hours of Work: Monday - Sunday 7:00 am – 7:00 pm Location: Hybrid (a few days a week in office / home) How to Apply: Interested candidates are encouraged to apply with a current resume outlining relevant experience. Only those candidates selected for an interview will be contacted. Activo I&R; is an equal opportunity employer committed to an inclusive and accessible workplace. If you require accommodation or accessible formats/communication supports during the hiring process, please let us know – we will work with you to ensure your needs are met. Job Type: Full-time Pay: $20.00 per hour Education: - Secondary School (preferred) Experience: - customer service: 1 year (required) Language: - French (required) Work Location: Hybrid remote in Markham, ON L3R 5V5 Apply on Kit Job: kitjob.ca/job/2pdnn3